Privacy Policy

Privacy Policy
Last updated: 11 September 2026

NatureCare Remedies (“NatureCare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase from our website at drwashlaundromats.co.ke/naturecare.

NatureCare Remedies is the brand operated by Bee Hub Ltd, based in Nairobi, Kenya.

1. Information We Collect
   We may collect the following types of information:

• Identity and contact details: name, email address, phone number, and delivery address.
• Order and payment information: products purchased, order history, billing details, and payment references (for example M-Pesa or card checkout details processed through our payment providers).
• Account information: login details and preferences if you create an account on our website.
• Communication data: messages you send through our contact form, email, or WhatsApp.
• Newsletter data: first name and email address if you subscribe to our mailing list.
• Technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information
   We use your information to:

• Process and deliver your orders.
• Communicate with you about orders, inquiries, and customer support.
• Manage your account and improve your shopping experience.
• Send newsletters and promotional updates where you have opted in.
• Improve our website, products, and services.
• Detect and prevent fraud or misuse of our platform.
• Comply with legal and regulatory obligations in Kenya.

3. Legal Basis for Processing
   Where applicable under the Kenya Data Protection Act, 2019, we process personal data based on one or more of the following: your consent, performance of a contract (such as fulfilling an order), our legitimate business interests, and compliance with legal obligations.
4. Sharing Your Information
   We do not sell your personal information. We may share information with trusted third parties only as needed to run our business, including:

• Payment processors (such as M-Pesa and card payment providers).
• Delivery and logistics partners.
• Website hosting, ecommerce, and email service providers.
• Professional advisers or authorities where required by law.

These parties are expected to handle your information securely and only for the purpose of providing their services to us.

5. Cookies and Website Technologies
   Our website may use cookies and similar technologies to keep your cart active, remember preferences, understand site performance, and improve user experience. You can control cookies through your browser settings. Disabling some cookies may affect how certain parts of the website work.
6. Data Security
   We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we work to keep your data safe, no method of online transmission or storage is completely secure.
7. Data Retention
   We keep personal information only for as long as needed for the purposes described in this policy, including order fulfilment, legal, accounting, and reporting requirements. When information is no longer required, we will delete or anonymize it where practicable.
8. Your Rights
   Depending on applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal or contractual limits.
• Withdraw consent for marketing communications at any time.
• Object to or request restriction of certain processing activities.

To exercise these rights, contact us using the details below.

9. Marketing Communications
   If you subscribe to our newsletter or opt in to updates, we may send you information about new remedies, wellness tips, and offers. You can unsubscribe at any time using the link in our emails or by contacting us directly.
10. Third-Party Links
    Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies separately.
11. Children’s Privacy
    Our website is intended for a general audience and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
12. Updates to This Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted means you accept the updated policy.
13. Contact Us
    If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Brand: NatureCare Remedies
• Company: Bee Hub Ltd
• Email: naturecareremedies26@gmail.com
• Phone: 0182 101 090
• Location: Nairobi, Kenya

This policy is provided for general informational purposes for our online store. For specific legal advice, please consult a qualified legal professional.