Refund and Returns Policy

Return & Refund Policy
Last updated: 11 September 2026

At NatureCare Remedies, we want you to shop with confidence. This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed through our website.

NatureCare Remedies is the brand operated by Bee Hub Ltd, based in Nairobi, Kenya.

1. Our Promise
   If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible so we can help resolve it.
2. Eligibility for Returns
   You may request a return if:

• The product arrived damaged or defective.
• You received the wrong product.
• Items are missing from your order.
• The product is unopened, unused, and in its original packaging (where a return is otherwise approved by us).

Because our products are health and wellness remedies, we generally do not accept returns of opened, used, or partially used products for hygiene and safety reasons, unless the product is faulty or we sent the wrong item.

3. Return Timeframe
   Please contact us within 7 days of receiving your order to report any issue and request a return or refund.

Requests made after this period may not be accepted, except where required by law or where we agree otherwise at our discretion.

4. Non-Returnable Items
   The following are generally not eligible for return:

• Opened or used products.
• Products without original packaging or seals.
• Products damaged due to misuse, improper storage, or normal wear after delivery.
• Clearance or promotional items marked as final sale (if applicable).

5. How to Request a Return
   To start a return, contact us with:

• Your order number
• Your full name and phone number
• The product name(s) concerned
• A clear description of the issue
• Photos of the product and packaging (especially for damage or wrong items)

Contact details:

• Email: naturecareremedies26@gmail.com
• Phone: 0182 101 090

Once we review your request, we will confirm whether the return is approved and share the next steps.

6. Return Shipping
   If the return is due to our error (wrong item, damaged item, or defective product), we will cover reasonable return shipping costs or arrange collection where possible.

If the return is for another approved reason, return shipping costs may be your responsibility unless we state otherwise.

Please do not send products back before we approve your return request.

7. Refunds
   Once we receive and inspect the returned item (or verify the issue with the evidence you provide), we will notify you of the refund decision.

If approved:

• Refunds will be issued to the original payment method where possible (including M-Pesa or card).
• Refund processing may take 3 to 10 business days after approval, depending on your payment provider.
• Shipping fees are non-refundable unless the return is due to our error.

In some cases, we may offer a replacement product or store credit instead of a refund.

8. Exchanges
   If you received the wrong item or a defective product, we may offer an exchange for the correct or replacement product, subject to stock availability.
9. Order Cancellations
   If you need to cancel an order, contact us as soon as possible.

• If the order has not yet been processed or dispatched, we will try to cancel it and refund you.
• If the order has already been dispatched, the Return & Refund process above will apply.

10. Damaged or Wrong Deliveries
    Please inspect your parcel on delivery. If you notice damage, a wrong product, or missing items, contact us within 7 days with photos so we can assist quickly.
11. Policy Updates
    We may update this Return & Refund Policy from time to time. The latest version will always be available on this page.
12. Contact Us
    For return or refund support:

• Brand: NatureCare Remedies
• Company: Bee Hub Ltd
• Email: naturecareremedies26@gmail.com
• Phone: 0182 101 090
• Location: Nairobi, Kenya

This policy is provided for general informational purposes for our online store. For specific legal advice, please consult a qualified legal professional.