Terms and Conditions

Terms & Conditions
Last updated: 11 September 2026

Welcome to NatureCare Remedies. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

NatureCare Remedies is the brand operated by Bee Hub Ltd, based in Nairobi, Kenya.

1. About Us
   NatureCare Remedies sells Dr. Reckeweg homeopathic remedies and wellness products through our online store at drwashlaundromats.co.ke/naturecare.
2. Eligibility
   By using our website, you confirm that you are at least 18 years old, or that you are using the site under the supervision of a parent or legal guardian, and that you can enter into a legally binding agreement.
3. Products and Information
   We aim to display product information, images, and prices as accurately as possible. Slight differences may occur due to packaging updates, lighting, or display settings.

Our products are homeopathic preparations and are not a substitute for professional medical advice, diagnosis, or treatment. Always read product labels and consult a qualified healthcare practitioner if you are pregnant, nursing, taking medication, or have a health condition.

4. Orders
   When you place an order, you are making an offer to buy the selected products under these Terms.

We reserve the right to accept or decline an order for reasons including product availability, pricing errors, suspected fraud, or incomplete customer information.

An order is confirmed when you receive an order confirmation by email, SMS, or WhatsApp, or when payment has been successfully received and the order is processed.

5. Pricing and Payment
   All prices are listed in Kenyan Shillings (KES), unless otherwise stated, and may change without prior notice.

Payment must be made through the available methods on our website, which may include M-Pesa and card payments.

You are responsible for providing accurate payment and billing details. Orders may be delayed or cancelled if payment is not completed successfully.

6. Shipping and Delivery
   We deliver within Kenya according to the delivery options available at checkout or as communicated after your order.

Delivery timelines are estimates and may vary due to location, courier schedules, weather, or events beyond our control.

Risk of loss or damage passes to you once the order is delivered to the address you provided. Please ensure your delivery details are accurate and that someone is available to receive the parcel.

7. Returns and Refunds
   Returns, exchanges, and refunds are handled according to our Return & Refund Policy. By shopping with us, you also agree to that policy.
8. Accounts
   If you create an account on our website, you are responsible for keeping your login details confidential and for all activity under your account.

Please notify us immediately if you suspect unauthorized use of your account.

9. Acceptable Use
   You agree not to:

• Use the website for any unlawful purpose.
• Attempt to interfere with the website’s security or functionality.
• Copy, scrape, or misuse website content without permission.
• Submit false or misleading information when placing orders or contacting us.

We may suspend or restrict access if we believe these Terms have been violated.

10. Intellectual Property
    All website content, including text, logos, graphics, images, and design, is owned by or licensed to NatureCare Remedies / Bee Hub Ltd, unless otherwise stated.

You may not copy, reproduce, distribute, or use our content for commercial purposes without our written permission.

Product names, brands, and trademarks such as Dr. Reckeweg remain the property of their respective owners.

11. Third-Party Links and Services
    Our website may include links to third-party websites or tools. We are not responsible for the content, policies, or practices of those third parties.
12. Limitation of Liability
    To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses arising from your use of the website or products.
• Our total liability for any claim related to an order is limited to the amount you paid for that order.
• We do not guarantee uninterrupted or error-free website access.

Nothing in these Terms excludes liability that cannot be excluded under Kenyan law.

13. Indemnity
    You agree to indemnify and hold harmless NatureCare Remedies and Bee Hub Ltd from claims, losses, or expenses arising from your misuse of the website, breach of these Terms, or violation of any law or third-party rights.
14. Privacy
    Your personal information is handled according to our Privacy Policy. By using our website, you also agree to that policy.
15. Force Majeure
    We are not responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, strikes, network failures, courier disruptions, or government actions.
16. Changes to These Terms
    We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Continued use of the website after changes means you accept the updated Terms.
17. Governing Law
    These Terms are governed by the laws of Kenya. Any dispute arising from these Terms or your use of our website shall be subject to the courts of Kenya, unless otherwise required by law.
18. Contact Us
    For questions about these Terms & Conditions, contact us:

• Brand: NatureCare Remedies
• Company: Bee Hub Ltd
• Email: naturecareremedies26@gmail.com
• Phone: 0182 101 090
• Location: Nairobi, Kenya

These Terms are provided for general use of our online store. For specific legal advice, please consult a qualified legal professional.